LinkedIn: How Kaiser Permanente turned Receptionists into Life-saving Heroes of the Hospital

How Kaiser Permanente turned Receptionists into Life-saving Heroes of the Hospital LinkedIn, Shawn Achor March 16, 2018 In December 2016, I was driven out in the middle of nowhere in Northern California on a cold, wet morning. Bewildered as to why we were venturing so far out from the city, I checked Google Maps more…