Elizabeth Scott, M.S.
The Value of All Types of Social Support
Every time you reach for the phone when you’ve had a bad day, accept help when you’re overwhelmed, or even search online to get information from someone on how to handle a stressor, you’re demonstrating that you know what research has repeatedly shown: that different types of social support can really help with stress! However, all types of social support don’t affect us the same—a long talk with an empathic friend feels different from a talk with someone who has plenty of advice to offer, and those types of social support feel different from the type of support a coach or therapist might offer. Is there a best type of social support? And how do the different types of social support affect us?
Four Types of Social Support
While there are a myriad of ways people can support one another, much research has been done on the effects of four distinct types of social support:
Emotional Support: This type of support often involves physical comfort such as hugs or pats on the back, as well as listening and empathizing. With emotional support, a friend or spouse might give you a big hug and listen to your problems, letting you know that they’ve felt the same way, too.
Esteem Support: This type of social support is shown in expressions of confidence or encouragement. Someone offering esteem support might point out the strengths you’re forgetting you have, or just let you know that they believe in you. Life coaches and many therapists offer this type of support to let their clients know that they believe in them; this often leads to clients believing in themselves more.
Informational Support: Those offering informational support do so in the form of advice-giving, or in gathering and sharing information.
Tangible Support: Tangible support includes taking on responsibilities for someone else so they can deal with a problem or in other ways taking an active stance to help someone manage a problem they’re experiencing. Someone who offers you tangible support may bring you dinner when you’re sick, help you brainstorm solutions (rather than telling you what you should do, as with informational support), or in other ways help you actively deal with the issue at hand.
Which Types of Social Support Work?
All of these types of social support ‘work’, but not with everybody, and not in the same ways. Different people have preferences for a certain type or a combination or a few types of social support. It’s important to note, however, that the wrong type of support can actually have a detrimental effect, so it helps to know what type of social support is needed in each situation.
Here’s some of what the research has found:
You really can have too much support! One study, which involved 103 husbands and wives who completed surveys five times over their first five years of marriage, looked at how support was provided and measured marital satisfaction. It found that too much informational support (usually in the form of unsolicited advice) can actually be worse than no support at all. (I found it reassuring, however, that you can’t give too much esteem support; no amount of esteem support is ‘too much’, as long as it’s genuine.)
Too little support is more common than too much. The same study found that about two-thirds of men and at least 80% of women found themselves receiving too little support, whereas just one-third of men and women said that they were receiving more support than they wanted.
Another study, which examined 235 newlyweds, found that both partners are happier if the husband gets the types of social support he needs most. For women, it was enough that the husband was just trying to offer support, even if he didn’t always offer the right kind.